Drag & Drop Website BuilderLast Updated: December 1, 2024
Office Decor Hub accepts returns within 30 days of delivery for most standard products. To be eligible for return, items must be: • Unused and in original condition • In original packaging with all tags attached • Accompanied by proof of purchase • Not classified as custom or special order items
The following items are not eligible for return: • Custom-made or special order furniture • Products that have been assembled or installed • Clearance or final sale items • Damaged products not reported within 48 hours of delivery • Services already rendered (consultation, installation)
To initiate a return: 1. Contact our customer service within 30 days of delivery 2. Provide order number and reason for return 3. Receive return authorization and instructions 4. Package items securely in original packaging 5. Ship to designated return address Return shipping costs are the customer's responsibility unless due to our error.
Once we receive and inspect your return: • Refunds are processed within 5-7 business days • Original shipping costs are non-refundable • Restocking fees may apply for large commercial returns • Refunds are issued to the original payment method • Store credit options are available for faster processing
Report damaged or defective items within 48 hours of delivery: • Contact us immediately with photos of damage • We will arrange for inspection or pickup • Options include repair, replacement, or refund • No return shipping costs for defective items • Manufacturer warranties may provide additional coverage
For installation and consultation services: • Cancellations 48+ hours before service: Full refund • Cancellations 24-48 hours before: 50% refund • Cancellations less than 24 hours: No refund • Rescheduling is available at no charge with 48-hour notice • Services already performed are non-refundable
Most products include manufacturer warranties: • Warranty periods vary by product (1-10 years) • Claims must follow manufacturer guidelines • Normal wear and tear not covered • Installation work guaranteed for 90 days • Contact us for warranty claim assistance
For refund requests or policy questions:
Office Decor Hub
5561 Tahoe Meadows Court
Las Vegas, NV 89120-3830
Email: contact@officefurnistore.site
Phone: +1 (800) 567-3438
Hours: Mon-Fri 8am-6pm, Sat 9am-3pm
Contact our customer service team for return assistance
For returns, refunds, and warranty claims
5561 Tahoe Meadows Court
Las Vegas, NV 89120-3830
Attn: Returns Department
Mon-Fri: 8am - 6pm
Sat: 9am - 3pm
Returns processed within 5-7 business days
Drag & Drop Website Builder